Refund policy

Global Return & Refund Policy


This Global Return & Refund Policy applies to all customers worldwide. We are committed to delivering high-quality products and ensuring a smooth and reliable shopping experience. If you receive an item that is damaged, defective, or not as described, you are eligible for a return, replacement, or refund.


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1. Eligibility for Returns


A return or replacement request will be accepted if:

• The product received is damaged during shipping.

• The product is defective or malfunctioning.

• The product is incomplete or missing essential parts.

• The item is not as described or different from what was ordered.


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2. Timeframe for Requests


Customers must submit a return or refund request within:

• 72 hours of receiving the order for damage or defect issues.

• Proof of issue (photos or videos) is required for verification.

Requests submitted after the specified timeframe may not be eligible.


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3. Conditions for Return


To be eligible for a return:

• The product should be sent back in its original packaging (if possible).

• All accessories, manuals, and components must be included.

• Products showing intentional damage or misuse may not be accepted.


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4. Return & Replacement Process


Once your claim is reviewed and approved:

• A replacement item will be shipped at no extra cost,

OR

• A full refund will be issued to your original method of payment if a replacement is unavailable.


You will receive confirmation and updates throughout the process.


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5. Shipping Fees

• If the issue is due to our error (damaged, defective, incorrect item):

We cover all return and reshipping costs globally.

• If the return is for personal reasons (change of mind, wrong size chosen, etc.):

Return shipping fees may apply depending on the customer’s country.


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6. International Orders


For global customers:

• Processing times may vary depending on local customs and courier services.

• We will support you throughout the entire return process to ensure a smooth experience.


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7. Non-Returnable Items


For hygiene and safety reasons, the following items may not be accepted for return unless defective:

• Personal care items

• Opened beauty or cosmetic products

• Custom or personalized items

dit this section based on your product type.)


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8. Contact Information


For any return or refund inquiries, please contact our customer support team at:

📧 tonI@verdongroup.net